FAQs
To verify your phone number, please follow the instructions: 1. Go to - My account -> Upgrade Tier 2. Choose Phone number verification; 3. Insert t...
Fri, 20 Nov, 2020 at 4:09 PM
Generally, a voucher PIN number is sent to you via email. You can also find it under the "My vouchers" section on Vload: https://www.vload.com/vou...
Mon, 23 Nov, 2020 at 3:16 PM
An ACH Routing number is a 9-digit, unique code assigned to each banking institution in the US. It's needed for banks to identify where payments sho...
Fri, 20 Nov, 2020 at 4:16 PM
In order to change the bank account details please send the email request to kyc@vload.com including the following details in the email: Account type, accou...
Fri, 20 Nov, 2020 at 4:21 PM
It usually takes 1 business day to verify a bank account. Once verification is completed you will be notified via email.
Fri, 20 Nov, 2020 at 4:27 PM
In order to change your email address, the following steps should be undertaken: • Send a request from the new email address, indicating the old email ...
Fri, 20 Nov, 2020 at 4:35 PM
A SWIFT code is the same as a BIC code (Bank Identification Code). Kindly, contact your bank for further information.
Fri, 20 Nov, 2020 at 4:38 PM
In order to update your billing address on VLoad please, send the email request containing your new address and ZIP code to kyc@vload.com and attach the rec...
Fri, 20 Nov, 2020 at 4:41 PM
Yes, the maximum amount per transaction is $/€ 5000.
Wed, 25 Nov, 2020 at 10:19 AM
Unfortunately some countries are still out of our reach. VLoad is not available for citizens of the following countries: Afghanistan, Albania, Angola, ...
Mon, 20 Dec, 2021 at 3:06 PM