FAQs

How do I verify my phone number?
To verify your phone number, please follow the instructions:  1. Go to - My account -> Upgrade Tier 2. Choose Phone number verification; 3. Insert t...
Fri, 20 Nov, 2020 at 4:09 PM
Cannot find my voucher PIN
Generally, a voucher PIN number is sent to you via email. You can also find it under the "My vouchers" section on Vload: https://www.vload.com/vou...
Mon, 23 Nov, 2020 at 3:16 PM
What is an ACH routing number?
An ACH Routing number is a 9-digit, unique code assigned to each banking institution in the US. It's needed for banks to identify where payments sho...
Fri, 20 Nov, 2020 at 4:16 PM
How to update my bank account information?
In order to change the bank account details please send the email request to kyc@vload.com including the following details in the email: Account type, accou...
Fri, 20 Nov, 2020 at 4:21 PM
How long to verify a bank account?
It usually takes 1 business day to verify a bank account.  Once verification is completed you will be notified via email. 
Fri, 20 Nov, 2020 at 4:27 PM
How do I change my email address?
In order to change your email address, the following steps should be undertaken:  •    Send a request from the new email address, indicating the old email ...
Fri, 20 Nov, 2020 at 4:35 PM
What is SWIFT
A SWIFT code is the same as a BIC code (Bank Identification Code).  Kindly, contact your bank for further information.  
Fri, 20 Nov, 2020 at 4:38 PM
How to change my billing address?
In order to update your billing address on VLoad please, send the email request containing your new address and ZIP code to kyc@vload.com and attach the rec...
Fri, 20 Nov, 2020 at 4:41 PM
Are there any limits per transaction?
Yes, the maximum amount per transaction is $/€ 5000. 
Wed, 25 Nov, 2020 at 10:19 AM
Where can I use VLoad?
Unfortunately some countries are still out of our reach. VLoad is not available for citizens of the following countries:  Afghanistan, Albania, Algeria ...
Fri, 26 Feb, 2021 at 9:40 AM